These terms and conditions govern the sale of products by us (Simply Supplements) to you on the simplysupplements.co.uk website. These terms and conditions constitute the entire agreement between Simply Supplements, whose registered address is Third Floor, 37 Esplanade, St. Helier, Jersey, JE2 3QA and you the customer. Please read these conditions carefully before purchasing Simply Supplements products. By ordering our products, you signify your agreement to be bound by these terms and conditions.
Items sold by Simply Supplements are dispatched from The Channel Islands. All purchases made by you are completed and performed in Jersey and Jersey law shall govern every aspect of contractual agreement concerning purchases made from us
Please note that we have no control over any additional charges for customs clearance and cannot predict what these may be at any time in the future. Being the importer of the product(s) you are responsible for these charges and for complying with all laws and regulations of the UK Customs Authorities.
When you place an order on our website to purchase goods from us that constitutes an "Offer to Buy" from you. We accept this order when we send you an "Order Confirmation" (or "Shipment") email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Confirmation (or Shipment) email, whether you receive that email or not.
Simply Supplements orders are dispatched on the same day (for orders received before 12.30pm) or within 24 hours (subject to stock availability - out of stock items will be dispatched as soon as they arrive).
All standard orders are delivered using our 2 Day Track & Trace service. The majority of orders placed before 12.30pm Monday to Friday should arrive with customers within 2 business days. On rare occasions, the delivery period may be 3 business days. Estimated delivery periods exclude bank holidays. UK only. European and international delivery times may vary.
Postage & Packaging Charges
Standard delivery to UK addresses: FREE
European and International delivery: Calculated on weight and size
For all European and International orders, delivery charges will vary depending on the total weight and size of the order. As you add products to your basket the delivery charge will automatically update. With this new service we hope to offer all our international customers fair and competitive delivery charges.
Import Duty and VAT
The prices payable for goods as set out in the web site are, inclusive of VAT and shipping/handling costs for UK buyers. We do not charge for deliveries to the UK. We will arrange for VAT at 20% due on your importation to be paid to HM Revenue and Customs as from 1 April 2012 VAT must be paid on importations of all goods from the Channel Islands into the UK. This procedure is specific for the importations you make into the UK. This arrangement does not change any of the relevant terms and conditions mentioned in this document. For the avoidance of doubt, you are and will remain the importer of all goods ordered by you and shipped to an address outside the Channel Islands and will at all times remain liable for any import VAT, Customs or other duty chargeable thereon. For purchases by UK businesses, no evidence of payment of UK import VAT can be provided. We will, unless you inform us otherwise, arrange for VAT at 20% to be paid to HM Revenue and Customs.
For importations of goods into other EU member states, prices are quoted net of import VAT, customs duty and other levies or taxes. As importer of the goods into these member states you are solely responsible for all import VAT, customs duty, other levies, tariffs or taxes and these may be payable on delivery of the goods to you. EU member states generally allow relief from import VAT for goods of negligible value under €22 imported from non-EU jurisdictions such as the Channel Islands. However, such relief is at the discretion of the authorities of the member states concerned and we cannot guarantee that such relief will be obtained.
Events Beyond our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your legal rights.
At Simply Supplements we want you to be delighted every time you shop with us. However, in the event that you wish to cancel your order, under the United Kingdom distance selling regulations, you have the right to cancel the contract for the purchase of the item(s) within a period of 7 working days (commencing from the date the goods are received). This applies to all of our products. However we regret that we cannot accept cancellations for purchases where the item(s) has been opened.
To cancel an order, written or oral confirmation must be made within this 7 day period. Please email us at firstname.lastname@example.org or call us on 0845 863 0622.
Goods must then be returned unopened within 3 weeks of the delivery date to receive a full refund for your order. All return orders should be sent to the following address:
For your protection, we recommend that you use a recorded-delivery service and obtain proof of posting from your local post office. You must ensure they are packaged adequately to protect against damage. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
As soon as we receive the returned unopened item(s), we will refund the relevant purchase price for that item.
Offers on our website may differ from our other promotions. This cancellation policy does not affect your legal rights.
For Customer Service Department please call:
Tel: 0845 863 0622
Fax: 0845 430 1215
By Post: Simply Supplements, Le Bourg, Forest, Guernsey GY8 0AN
Pinnacle Health Limited is the trading name for Simply Supplements, registered in Jersey. Registration number 90555.
To ensure your order arrives on time during the busy Christmas period please order your supplements before the follow dates.
UK customers: 19th December
International customers: 15th December